• 1. 

    The steps in the operations process of any business follow a certain order. Consider the following examples of the processes undertaken in the operation of the Happy Café and match them to the correct step.

    • Early morning milk delivery

    • Bread delivery

    • Tomatoes from manager’s garden

    • Small batch production dairy

    • Local bakery

    • Barista cleans coffee machine, prepares coffee

    • Manager fills cash register

    • Wait staff tidy tables, sweep floor

    • Chef prepares sandwiches and other food items

    • Coffee

    • Juice

    • Breakfast menu

    • Sandwiches

    • Soup

    • Coffee made to take away and drink in the café, all day

    • Breakfast served in the café from 8 a.m. to 2 p.m.

    • Patrons wait to be seated and then are served by wait staff at tables

    • Takeaway coffee customers are served at counter by baristas

    • Orders are taken and delivered in a timely fashion

      a. 

      Raw materials, inputs, inventory

        b. 

        Suppliers

          c. 

          Production using people, equipment

            d. 

            Output, inventory of finished goods and waste

              e. 

              Distribution

                f. 

                Customer